Digital transformation is dramatically changing the way in which government services are delivered today. At the heart of this is the meteoric rise in the use of new technologies that now consume every part of our lives. The consumerisation of government has seen citizens demand modern, digital solutions that are not only fit for purpose, but easy to use and accessible.
But ‘closing the digital gap’ is not without its challenges. Crucial factors such as long-term budget restraints, cultural resiliencies and a key skills gap across the public sector all play a part in what is the biggest shake-up of the public sector since its inception.