According to analyst Cognizant, employees spend 22% of their time
on repetitive tasks. When it comes to reviewing and inputting data—and copying and pasting between internal and external systems such as websites, portals and enterprise and desktop applications—much of that work could
be automated. But most of it isn’t. Cognizant estimates that organizations automate just 25-40% of their workflows.1 And, some analysts state that
half of all automation opportunities are being missed.2
The problem isn’t limited to one industry. Half of manufacturing companies still use manual processes to monitor changes and exceptions to their supply chains. Many transportation and logistics companies use manual steps for more than half of their processes.3 More than a third of financial services organizations4 and nearly half of U.S. insurers5 still rely on manual processes.